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Everyone has used various types of identities. This is especially true online, where every account—whether Amazon or online banking—requires a siloed identity, leading to a seemingly never-ending list of usernames and passwords. A recent McAfee World Password Study polled 3,000 people worldwide and found that, on average, each person had 23 online accounts that required a password. While that’s a big number, what is most surprising is that, on average, only 13 unique passwords were used for those same accounts—a hacker’s delight.

The Livonia, Mich.-based CUSO CU Solutions Group, which offers products and services in technology, marketing, human resources performance and strategic advisory; and the Denver, Colo.-based CUSO CULedger, a provider of distributed ledger solutions, announced a partnership. As part of the agreement, CULedger will invest in CUSG’s fintech subsidiary, LifeStep Solutions, which houses CUSG’s mobile banking product, LifeSteps Wallet. Additionally, CUSG will leverage its existing base of more than 3,400 clients nationwide to promote CULedger’s MyCUID.

As the credit union industry explores the practical applications of distributed ledger technology (DLT), commonly known as blockchain, they should first seek to understand how digital self-sovereign identity. Self-sovereign identity is a portable form of identification that does not depend on any central authority and is nearly impossible for hackers to steal or corrupt. It is built on DLT technology, which serves as an immutable, highly secure digital network of exchange, and can serve as a bridge between this technology and members’ everyday needs.

Credit union contact center employees, who are now handling more than calls, are trying to strike a balance between acting as crime scene investigators checking identities and helpful agents attempting to sustain or improve the member experience.